Experience level: 

CRM can mean contact relationship management or constituent relationship management. The first is used to describe software that primarily tracks sales leads. CiviCRM belongs to the second definition and is used primarily by non profit organizations.

Discover when and why you should consider using CiviCRM.

The main features of contacts, relationships, memberships, events and bulk email will be reviewed. Special emphasis on the tight integration with Drupal including rules, views, organic groups, group roles sync, member roles sync and webform.

Several use cases will be examined.

A membership system with online signup and renewal, and publicly searchable member's directory.

A one-to-many relationship among organizations and their programs.

Newsletter creation and emailing.